Shipping Policy

1. General Information

At Sichuan Hongheng Motor Co., Ltd., we strive to provide efficient and reliable shipping for all products related to automotive components, smart home appliances, medical rehabilitation equipment, industrial automation machinery, and UAV technology.
Orders are processed during our business hours from Monday to Friday (excluding public holidays).

2. Order Processing Time

  • Standard processing time: 2–5 business days

  • Bulk or customized orders: 3–10 business days, depending on product type and production requirements

  • Orders placed on weekends or holidays will be processed on the next business day

If there are any unforeseen delays, we will notify you promptly via email.

3. Shipping Methods & Delivery Time

We work with reputable international logistics providers to ensure safe and timely delivery.

3.1 Domestic Shipping (China)

  • Estimated delivery time: 2–7 business days

  • Carriers may include: SF Express, YTO, ZTO, or others

3.2 International Shipping

  • Estimated delivery time: 7–25 business days, depending on destination and customs procedures

  • Common carriers may include: DHL, FedEx, UPS, EMS, or specialized freight companies

  • Shipping time may vary due to customs inspection, flight availability, or local transportation conditions

3.3 Freight Shipping (Large Machinery / Industrial Equipment)

For heavy, oversized, or palletized items related to industrial automation or machinery, freight delivery will be arranged.

  • Delivery time varies by region and shipping method

  • A logistics specialist will contact you directly to coordinate details

4. Shipping Costs

Shipping fees are calculated based on:

  • Destination country

  • Product weight and dimensions

  • Shipping method (standard, express, freight)

All shipping costs will be displayed at checkout or quoted directly for B2B orders.

5. Customs, Duties & Taxes

For international shipments:

  • Import duties, taxes, and customs fees are the responsibility of the customer

  • These charges vary by country and are collected by the destination customs authority

  • We are not responsible for delays caused by customs clearance

If needed, we can assist in providing commercial invoices, product descriptions, or required certificates.

6. Shipping Confirmation & Tracking

Once your order has shipped, you will receive:

  • A shipping confirmation email

  • A tracking number (if available)

  • Carrier information

Please allow 24–48 hours for tracking information to update.

7. Shipment Issues

7.1 Lost or Delayed Packages

If your package appears lost or is significantly delayed, contact us at lzy@amotor.com.cn.
We will assist in contacting the carrier and locating your shipment.

7.2 Damaged Shipments

If you receive a damaged product:

  1. Keep all packaging materials

  2. Take clear photos of the damage

  3. Contact us within 7 days of receipt

We will arrange a replacement or provide further solutions depending on the situation.

7.3 Incorrect Address Provided

We are not responsible for orders shipped to incorrect addresses provided by the customer.
If the order has not yet shipped, contact us immediately to update your information.

8. Shipping Restrictions

Certain products (e.g., large machinery, high-power motors, or restricted components) may have shipping limitations to specific countries or regions due to:

  • Local regulations

  • Hazardous materials restrictions

  • Carrier limitations

We will inform you if your order cannot be shipped to your region.